HVAC Employment Opportunities
Join the Peters Associates Team
We’ve been keeping homes and businesses comfortable since 1945, and the people who make that possible are the heart of what we do. Whether you’re an experienced technician or looking to grow into a dispatching role, we treat every member of our team like family and invest in your professional development from day one.
Dispatcher
As a dispatcher, you will be the person our customers rely on to get service when they need it. You will prepare records and distribute calls to technicians in response to customer requests using our scheduling and online customer portal.
Responsibilities include receiving calls from HVAC technicians, taking calls from customers, monitoring technicians’ schedules, keeping records of each job, addressing problems, and dispatching the appropriate team members.
As a dispatcher, you will use your communication and active listening skills to devise the most efficient solutions.
Qualities Needed for This Role
- Ability to multitask in a high-volume call environment
- Strong communication skills
- Sound decision-making skills
- Empathy and patience with customers
- Active listening skills
- Proven problem-solving ability
- Comfort working in a fast-paced environment
Responsibilities
Specific duties include, but are not limited to:
- Scheduling service calls, maintenance visits, and installations between technicians and customers
- Reviewing the dispatch board to ensure jobs are assigned appropriately
- Communicating with technicians, customers, and other departments
- Creating and maintaining technician schedules
- Confirming appointments with customers
- Coordinating with technicians on materials needed for their calls
- Contacting supply houses or ordering parts and materials online as needed
- Working proficiently with the MS Office Suite, Google tools, and general computer applications
As a dispatcher, you must be pleasant, professional, and able to function independently and as part of a team. You must also be highly detail-oriented and focused, with a flexible and adaptable nature. Excellent verbal and written communication, interpersonal, and active listening skills are essential, as is the ability to interact effectively with both customers and coworkers.
Training will be provided on our scheduling software, and we’ll bring you up to speed on technical terms for ordering parts and materials. This position has a direct supervisor available to assist with any questions.
Dispatcher Benefits & Compensation
Full-Time HVAC Installer
Are you ready for a long-term career? Are you a motivated individual eager to be challenged? Are you quick on your feet and a natural problem solver? If so, we’d love for you to apply today.
Peters Associates is hiring a full-time installer to join our team. We’re a small, family-owned company that treats employees like family. We’ve been in business for more than 80 years, servicing Philadelphia, Bucks County, and part of Montgomery County. Our work spans residential and commercial clients, and we install and service a wide variety of equipment. We primarily install Lennox and Coleman units, with other brands available for installation and service as needed. The equipment we work on includes hydronics, furnaces, air conditioning, heat pumps, mini-splits, and water heaters. Experience with these systems or sheet metal work is a strong plus.
We offer a full benefits package and real opportunities for growth within our team.
Requirements
Required and preferred credentials include:
- EPA Type II certification (required)
- Valid driver’s license with a clean record (required)
- Ability to pass background checks (required)
- NATE certification (preferred)
- 2 years of HVAC experience (preferred)
Job Details
Start Your Career with Peters Associates
We’re proud of the team we’ve built over more than eight decades, and we’re always looking for people who take their work seriously and want to grow with a company that does the same. If either of these positions is a good fit, we encourage you to apply today.
